Contact Us
At Scentiva, we value clear communication and aim to provide helpful support for all our customers. If you have any questions, concerns, or need assistance, we encourage you to contact us. Our goal is to make your shopping experience as smooth and stress-free as possible.
How to Contact Us
You can reach Scentiva using the following methods:
- Email: support@scentiva.shop
- Contact Form: Available on our website
When contacting us, please include accurate details about your order or inquiry so we can assist you efficiently and provide a clear response.
What You Can Contact Us About
You can contact Scentiva for:
- Questions about products available on our website
- Order status or order-related inquiries
- Shipping and delivery information
- Refund or return requests
- Payment-related questions (PayPal only)
- General questions about our store, policies, or services
Response Time
Our team aims to respond to all inquiries as quickly as possible during our working hours. While response times may vary depending on the volume of messages, we strive to provide helpful and clear answers to every inquiry.
Our Commitment to Support
At Scentiva, customer support is handled with care and professionalism. We value your trust and aim to ensure that every interaction is informative and respectful. Our team reviews all messages thoroughly and works to resolve any concerns efficiently.
We are committed to building a reliable and supportive environment for our customers, and we welcome your feedback to help improve our service.
Business Details
Business Name: Scentiva
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@scentiva.shop
Business Address: 515 W Comanche St, Norman, OK 73069, United States