General Questions About Scentiva and Our Products
At Scentiva, we often receive questions about who we are and the types of fragrances we offer. Our goal is to provide a wide variety of scents to suit different preferences and personalities.
Every product is handled with care to ensure it reaches you in excellent condition. For storing perfumes, we recommend keeping them in a cool, dry place, away from direct sunlight, to maintain the quality and integrity of the scent.
If you have questions about a specific product, our team is always available to provide more information.
Ordering and Checkout
Many customers ask about the ordering process and what to expect during checkout. Our website is designed to make shopping simple and stress-free.
- Once you place an order, you will receive a confirmation email with all details of your purchase.
- If you need to change or cancel an order, please contact us as soon as possible. Once an order has moved to the shipping stage, changes may not be possible, but we will always try to assist.
We aim to make the checkout process smooth and clear, so you can complete your order without confusion or delay.
Shipping, Delivery, and Tracking
Shipping is an important topic for our customers, and we provide clear guidance:
- Handling time: 1–2 business days
- Transit time: 3–5 business days
- Every order is provided with a tracking number once it has shipped.
If tracking information does not update immediately, it may be due to carrier delays. Our support team is always available to help you check the status of your shipment.
Returns, Refunds, and Payment
We understand that sometimes a purchase may not meet your expectations. Our team is here to assist with returns or refund requests.
- Payment Method: We currently accept PayPal only. All transactions are processed securely, and no other payment options are available.
- Payment Issues: If you encounter errors during checkout or notice an incorrect charge, please contact us at support@scentiva.shop. Our team will work to resolve any payment concerns promptly.
- Refunds: All refunds are processed through PayPal to the original account used for payment. For details, please see our Refund Policy.
Contacting Scentiva
For any questions not covered in this FAQ, you can contact us at:
- Email: support@scentiva.shop
- Contact Form: Available on our website
We aim to respond as quickly as possible during our working hours. Please provide clear details so our team can assist you efficiently.
Business Details
Business Name: Scentiva
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@scentiva.shop
Business Address: 515 W Comanche St, Norman, OK 73069, United States