Welcome to Scentiva
Here, we’ve answered some of the most common questions about our perfumes, orders, and services.
1. What types of perfumes do you offer?
We offer a wide selection of premium perfumes for men, women, and unisex preferences. Our collection includes floral, oriental, woody, fresh, and limited-edition fragrances.
2. How can I place an order?
Placing an order is simple. Browse our collection, choose your desired fragrance and size, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
3. What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and popular online payment methods. All transactions are encrypted and processed securely.
4. How long does delivery take?
Delivery times depend on your location:
- Within the United States: 2–5 business days
- International Orders: 7–15 business days
Once your order ships, you will receive a tracking number via email.
5. Can I return or exchange a perfume?
Yes. We accept returns or exchanges within 7 days of delivery, provided the product is unopened and in its original packaging. Please contact our support team to begin the process.
6. How should I store my perfume?
To maintain the quality and longevity of your fragrance:
- Store it in a cool, dry place away from direct sunlight
- Keep the bottle tightly closed when not in use
- Avoid humid areas such as bathrooms
7. Do you offer gift packaging?
Yes, we offer elegant gift packaging for all orders. You can select this option at checkout for a small additional fee.
8. How can I contact Scentiva for support?
You can reach us through:
- Email: support@scentiva.com
- Phone: +1 (123) 456-7890
- Contact Us form on our website
Our customer support team is always happy to help.
9. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination.
10. Are your perfumes authentic?
Absolutely. Every fragrance sold at Scentiva is 100% genuine, sourced directly from authorized brands and trusted suppliers.