At Scentiva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.
Information We Collect
We may collect the following information when you use our website:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through Stripe—we do not store card numbers)
- Order information
- Any details you provide through contact forms or customer support
We also collect basic technical information such as IP address, device type, and browsing behavior to improve website performance.
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide order updates and shipping notifications
- Respond to customer service requests
- Improve our website and customer experience
- Prevent fraud and maintain safe transactions
- Send promotional updates (only if you subscribe)
Payment Information
Payments on Scentiva are handled securely through Stripe.
Stripe protects your data using encryption and industry-standard security measures.
We do not store your full card details on our site.
Sharing Your Information
We do not sell or rent your personal information.
We only share data with trusted third parties necessary to complete your order, such as:
- Payment processor (Stripe)
- Shipping carriers
- Email or marketing services (only if you subscribe)
These partners are required to keep your information secure.
Cookies
Our website uses cookies to:
- Improve site performance
- Remember your preferences
- Analyze traffic
- Enhance your shopping experience
You can disable cookies in your browser settings if you prefer.
Data Protection
We take digital and physical security seriously.
Your information is stored securely and accessed only by authorized personnel.
Your Rights
You have the right to:
- Request a copy of your personal data
- Update or correct your information
- Request deletion of your data (unless required for legal or order-related purposes)
- Unsubscribe from marketing emails at any time
For any privacy-related request, contact us using the email below.
Changes to This Policy
We may update this Privacy Policy as needed.
Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 [scentiva@gmail.com]