Return and Refund Policy

Our Commitment to Customer Satisfaction

At Scentiva, our goal is to ensure that every customer is fully satisfied with their purchase. We understand that sometimes a product may not meet your expectations, so we have created a clear and fair return and refund policy.

We aim to build a trusting relationship with our customers, ensuring that every concern is addressed professionally and transparently.

Returns

• Returns must be requested within 14 days of receiving your order.
• Products must be in their original condition, unused, and unopened for hygiene and safety reasons.
• Items must be in their original packaging with all labels and seals intact.

Once you contact us for a return, our team will review your request. If the product meets our guidelines, we will provide instructions to complete the return. Our goal is to make the process fair and simple.

Refunds

• Refunds will be processed within 30 days of receiving the returned product.
• Refunds are issued to the original PayPal account used for payment.
• Banks or PayPal may take a few days to reflect the refund in your account.
• We maintain full transparency and do not make any hidden deductions.

You will receive updates via email at each stage so you are informed about the status of your refund.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item:

• Contact support@scentiva.shop immediately with photos of the product and packaging.
• We will provide a replacement or refund promptly.

Shipping Costs for Returns

• If the return is due to an error on our part (damaged or incorrect product), Scentiva covers the return shipping cost.
• If the return is due to a change of preference, the customer is responsible for the return shipping cost.

Each case is handled individually to ensure fairness and a positive experience.

Contacting Scentiva About Returns

For any questions regarding returns or refunds:

• Email: support@scentiva.shop
• Contact Form: Available on our website

Our team will respond promptly and provide clear guidance to resolve any concerns.

Business Details

Business Name: Scentiva
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@scentiva.shop
Business Address: 515 W Comanche St, Norman, OK 73069, United States