At Scentiva, we are committed to delivering your fragrances safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times depend on your location. Typical delivery time:
- Local/National Shipping: 3–7 business days
Delays may occur due to high order volume, weather conditions, or courier issues.
Shipping Fees
Shipping charges are calculated at checkout based on your location and selected delivery method.
Any additional customs or import fees for international orders (if applicable) are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Courier details
- Tracking link
Tracking information may take 24–48 hours to update.
Delivery Address
Please ensure your address is entered correctly at checkout.
Scentiva is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your order is delayed or tracking shows no movement for several days, contact us so we can assist you.
For lost packages, we will work with the courier to resolve the issue. Replacement or refund decisions will depend on courier confirmation.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery with photos or video.
We will review the case and provide a replacement or refund depending on the situation.
Order Changes
Once an order has been shipped, we cannot change the shipping address or modify the order.
For urgent changes, contact us immediately after placing your order.
Contact Us
For any shipping-related questions, feel free to contact us:
📧 [scentiva@gmail.com]