Shipping Policy
Our Commitment to Reliable and Timely Delivery
At Scentiva, we are dedicated to ensuring that your experience from purchase to delivery is smooth and reliable. We handle every fragrance with care, protecting it from potential damage during transit. Our goal is to provide a shipping service that is honest, dependable, and clear, so you always know the status of your order.
Order Processing and Handling Times
Once you place an order, it enters our processing phase, where we verify the details and prepare items for dispatch.
- Standard handling time: 1–2 business days
- Orders received over weekends or public holidays are processed on the next business day.
- Each product is carefully inspected to ensure it meets our quality standards before shipping.
This attention to detail ensures that the correct fragrance reaches the correct address every time.
Domestic Transit Times
For customers within the United States, the estimated delivery time after dispatch is 3–5 business days, depending on your location.
While we work with reliable shipping carriers to meet these timeframes, occasional delays may occur due to external factors such as weather or carrier holidays. We monitor such situations and will provide updates if a significant delay is expected.
Shipping Costs and Order Tracking
- Flat rate shipping cost: $15 per order
- Shipping charges are displayed clearly at checkout; there are no hidden fees.
- After your package is dispatched, you will receive a unique tracking number via email.
- You can track your order in real-time and know exactly when to expect delivery.
- If you have questions about tracking or notice delays, our support team is available to assist.
- Your peace of mind is our priority throughout the delivery process.
Your peace of mind is our priority throughout the delivery process.
Contacting Scentiva About Shipping
For any questions regarding shipping or delivery:
- Email: support@scentiva.shop
- Contact Form: Available on our website
Our team aims to respond promptly and provide clear updates to ensure a smooth delivery experience.
Business Details
Business Name: Scentiva
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@scentiva.shop
Business Address: 515 W Comanche St, Norman, OK 73069, United States