Welcome to Scentiva. By accessing or using our website, you agree to the following Terms of Service. Please read this page carefully before shopping with us.
Use of Our Website
By using our store, you confirm that:
- You are at least 18 years old
- You will provide accurate and complete information
- You will not use our website for any illegal or unauthorized activities
We reserve the right to refuse service to anyone for violating these terms.
Product Information
We aim to display accurate product descriptions, images, and details.
However, slight variations in color, packaging, or scent notes may occur.
Prices and product availability can change without notice.
Orders and Payments
All orders must be paid in full at checkout through Stripe, our secure payment processor.
We may cancel or refuse an order if:
- Payment is not completed
- Fraud or suspicious activity is detected
- The product is out of stock
You will be notified if your order is cancelled or requires additional verification.
Shipping
Shipping times and fees are shown during checkout.
Delays caused by courier issues, customs, weather, or incorrect addresses are not the responsibility of Scentiva.
For full details, see our Shipping Policy.
Returns and Refunds
Returns are accepted only for unused and unopened perfumes within the allowed return window.
Refunds are issued to the original payment method via Stripe once the returned item is inspected.
For full details, see ourRefund & Return Policy.
Account Information
If you create an account on our website, you are responsible for:
- Maintaining the security of your login details
- Ensuring all information is accurate and updated
We are not responsible for unauthorized account access.
Prohibited Activities
You agree not to:
- Interfere with the website’s security or performance
- Attempt to collect data from other customers
- Upload harmful or malicious content
- Use our content without permission
Intellectual Property
All text, images, logos, and branding on Scentiva are the property of our business.
You may not copy, use, or reproduce any content without permission.
Limitation of Liability
Scentiva is not responsible for:
- Any loss caused by delayed shipments
- Allergic reactions or sensitivities to fragrances
- Incorrect address information provided by the customer
- Technical issues or interruptions on our website
You assume responsibility for using our products safely and responsibly.
Changes to Terms
We may update these Terms of Service at any time.
All changes will be posted on this page with an updated date.
Continuing to use our website means you agree to the latest version.
Contact Us
If you have any questions regarding these terms, you can reach us at:
📧 [scentiva@gmail.com]